Medicare Mental Health
Medicare Mental Health is a free service that connects you with the mental health support that is right for you. The national service is staffed by experienced mental health professionals who will listen to your needs and match you with support options tailored to your individual needs.
On this page:
Medicare Mental Health is available for referrals, advice and support. These services provide access to a multidisciplinary mental health team and are designed to complement and supplement care from a GP.
Phone service
Medicare Mental Health (formerly SupportConnect) telephone service is for people in need, families, friends, carers, health professionals and service providers. It helps people to navigate the mental health system, and to find the most appropriate service to meet their needs.
The service assists people with of a wide range of mental health needs, including:
- Mental health support
- Suicide prevention
- Alcohol and drug use support
The service supports people of all ages, including children and young people under the age of 25 years, adults 25 years and over, and older adults 65 years and over. They connect residents to various services throughout the Eastern Melbourne Primary Health Network region to support their needs.
The Medicare Mental Health team of qualified and experienced mental health clinicians and practitioners provides telephone assistance and referrals for those who would prefer to speak to a person, rather than engage via the website.
The team can also provide more specific advice for people with complex needs, or for those who are unsure about their options. Please note that Medicare Mental Health does not provide direct counselling or crisis support services. Rather, it refers callers to a range of services that might best suit their needs.
Please note that the Medicare Mental Health team telephone service 1800 595 212 is available Monday to Friday from 9am–5pm (excluding public holidays).
Please note that Medicare Mental Health is not a crisis service. If you need immediate help, or are at risk of harm to yourself or others, call 000.
- LifeLine: 13 11 14
- MensLine: 1300 789 978
- SuicideLine: 1300 651 251
- Beyond Blue: 1300 22 4636
Speak with an experienced mental health professional
Please note that this telephone service is available weekdays from 8:30am–5pm (except public holidays).
Read the EMPHN Equity and Inclusion Statement to view our commitment to a fair and inclusive environment.
Medicare Mental Health Centres
Medicare Mental Health Centres provide a welcoming place where everyone can access free and confidential mental health information, services, and supports.
They offer immediate support for people in distress, including their family and carers. Medicare Mental Health Centres are open extended hours, and no appointment or referral is needed.
Visit the Victorian Medicare Mental Health Centre located in Geelong.
Medicare Mental Health Website
The Medicare Mental Health website provides mental health support and information online for you, for someone else, and for health professionals.