Accessing mental health supports

When it comes to finding support for mental health, alcohol and other drugs or losing a loved one to suicide, it isn’t always easy to find the right help, at the right time — whether it’s for yourself or others.

On this page:

How to access support

SupportConnect is a website and telephone service that helps you to find the right mental health, alcohol and other drugs, and suicide prevention services, in eastern and north-eastern Melbourne. It’s for people in need, as well as families, friends, carers and health professionals.

To find services that best meet your needs, you can:

  • Search the SupportConnect website – just answer a few simple online questions, or type what you’re looking for into the search bar
  • Use the SupportConnect telephone service by calling (03) 9800 1071 – speak to a member of the SupportConnect team if you’d prefer to talk to a person

SupportConnect also has a resource section, with links to trusted information on a variety of topics, such as mental health, social and emotional wellbeing, suicide prevention, drugs and alcohol, and addictive behaviour.

In addition, the SupportConnect team telephone service is available Monday to Friday from 9am–5pm (excluding public holidays).

This is not a 24/7 emergency service — always call 000 in an emergency.

Support services

See more information below on support services for mental health, alcohol and other drugs, healthy ageing and those who have lost a loved one to suicide.

Alcohol and Other Drugs (AOD) Services

Explore a range of tailored services, including individual and group programs, dual diagnosis support, peer support, assertive outreach, support for families and carers, and workforce development.

Elderly male looking sad and being supported by an elderly woman
Old worried senior woman comforting her depressed, mental ill husband, unhappy elderly man at home need medical help. Ourmindsmatter

Healthy Ageing Service

Explore this unique service tailored to suit older adults and their mental health challenges.

Three young people in a supermarket aisle with a trolley talking

Psychosocial Support Services

Explore services focused on assisting people with severe mental illness to participate in their community, manage daily tasks, secure stable employment and housing, and connect with family and friends.

Young male adult sitting and talking to someone

Stepped Care

Explore personalised services addressing mild to severe mental illness and complex needs, with a focus on matching the level of care to each individual’s needs.

A row of young people smiling at the camera with a male teen in focus
Multiethnic teen company spending time together, sitting outdoor, free space

Youth Mental Health Services

Explore services that offer support to young people who require assistance across different levels of mental health needs. Where appropriate, family members and carers will also be involved in the support provided to a young person.

Multiethnic teen company spending time together, sitting outdoor, free space

Support for those who have lost someone to suicide

Explore services designed to provide people with suicide bereavement support.

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