Where to go for urgent care
Urgent Care Clinics support nearby hospital emergency departments by providing GP-led care for people with conditions that require urgent care but not an emergency response.
On this page:
What is urgent care?
Most injuries and illnesses don’t need a trip to hospital. But, sometimes you do need to see a doctor or nurse quickly, and your usual general practitioner (GP) might not be available. In these cases, you might need a service called ‘urgent care’.
These situations might include injuries such as burns or sprains. They might also include suspected broken bones or a sudden illness. The illness makes you feel bad enough to need help, but not so bad that you need to call an ambulance.
Urgent Care Clinics (UCCs)
UCCs are commissioned by the Primary Health Networks (PHNs) with funding from the Victorian and Australian Governments. Australian Government funded clinics are also known as Medicare Urgent Care Clinics.
The clinics are available to anyone with or without a Medicare card, at no initial cost to the patient. However, please note that there may be additional costs involved for imaging, pathology, and other services.
Locations and contact details
| Centre | Bookings | Contact details |
|---|---|---|
| Eltham Medicare Urgent Care Clinic | Tel: (03) 9439 2222 8am – 10pm daily | 1170 Main Road, Eltham, VIC 3095 More information |
| Epping Medicare Urgent Care Clinic | Tel: (03) 9422 2220 8am – 10pm daily | Shop 216, Epping Plaza Regional Centre, 571–583 High Street, Epping |
| Forest Hill Urgent Care Clinic | Tel: (03) 8804 1940 8am – 10pm daily | Forest Hill Medical and Dental Centre, 490/524 Springvale Road, Forest Hill |
| Heidelberg Medicate Urgent Care Clinic | Tel: (03) 9000 9276 9am – 11pm daily | 152 Burgundy Street, Heidelberg More information |
| Lilydale Medicare Urgent Care Clinic | Tel: (03) 9738 8888 | 17 Clarke Street, Lilydale, VIC 3140 More information |
Mount Waverley Medicare Urgent Care Clinic | Tel: (03) 8827 0470 9am – 11pm daily | 408 Huntingdale Rd, Mount Waverley |
| Maroondah Medicare Urgent Care Clinic | Tel: (03) 9344 6888 8am – 10pm daily | Mountain High Shopping Centre, Shop 28, 7–13 High Street, Bayswater |
| Monash Children’s Urgent Care Clinic | Tel: 0493 564 696 Mon to Fri: 6pm – 11pm Sat: 12.30pm – 11pm Sun: 11am – 11pm | 246 Clayton Rd, Clayton (co-located with Monash Children’s Hospital) |
Additional patient resources
Please note: These clinics cannot provide a routine health assessment, a review of a care plan or a repeat prescription. UCCs employ a rigorous triage process to ensure only urgent low acuity conditions are seen. Patients presenting with chronic conditions that can be managed by their usual GP will be referred back to their regular GP.
Other urgent care services available within the EMPHN catchment
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
If you are feeling unwell with mild to moderate respiratory symptoms, contact your local GP (in person or by telehealth appointment) or call NURSE-ON-CALL (1300 60 60 24) for free advice from a registered nurse, 24 hours a day. If urgent care is required, visit a UCC or contact the Victorian Virtual Emergency Department online, 24 hours a day.