Secure messaging
Secure messaging enables safe, seamless and confidential exchange of clinical information between healthcare providers using a secure, encrypted system.
Secure messaging is a better alternative to mail, emails or faxes for the exchange of a patient’s clinical information.
Information can include referrals, reports, pathology and radiology requests, results and discharge summaries.
Secure messaging:
- Is integrated with most clinical software systems
- Enables providers to receive clinical information in real time and improved clinical decisions due to the right information being available at the point of care
- Allows secure exchange of clinical information and documents, such as eReferrals and discharge summaries, preventing unauthorised access
- Protects patient privacy by ensuring confidential information is securely shared between healthcare providers
- Facilitates digitally enabled integrated and coordinated care
- Records ‘send’ and ‘receive’ audit trails
- Reduces administrative costs, including stationery, postage and staff hours
Several secure messaging software systems are used in Victoria. The most common are:
Secure Messaging Implementation Guide
View the guide
GPs can also use secure messaging to send referrals electronically (eReferral)
For assistance in setting up secure messaging within your practice, please contact:
The Australian Digital Health Agency – Secure messaging1300 901 001 8am – 5pm (AEST/AEDT) Monday – Friday
help@digitalhealth.gov.auhttps://www.digitalhealth.gov.au/healthcare-providers/initiatives-and-programs/secure-messaging