Driving Quality Outcomes and Enhanced Patient Experience – Improving Healthcare Together

As healthcare leaders, delivering excellent, safe patient care consistently is at the heart of our mission. The patient experience is a crucial component of high-quality care and is shaped by every interaction, the effectiveness of our systems and processes, and the physical environment.

This practical workshop is designed to support you as a leader to:
• Build trust and improve the experience for patients and their carers
• Create an environment that is a better place to provide and receive care
• Enhance the quality and safety of patient care
• Implement strategies to embed National Standards effectively
• Reduce complaints and ensure a consistent patient experience

This engaging session includes live discussions, practical tools to strengthen your leadership, and offers two CDP points. A group discount is available for organisations registering three or more participants – simply use the coupon code ‘syls35’ at checkout.

This session will be facilitated by Matthew Brice. Matthew has a clinical background.