
17 January 2025
Urgent Care Services have been introduced in Victoria (VIC) to help reduce pressure on emergency departments.
Victoria’s range of Urgent Care Services offer free help faster. Whether it’s day or night, weekday or weekend, you can find the right urgent care you need now.
- Get free help faster, no waiting in a hospital emergency
- No appointments or GP referral needed
- 24/7 or extended hours
- Available across Victoria
- Open to everyone, with no Medicare card needed
- Staffed by expert urgent care doctors and nurses
If you are in a life-threatening situation and need emergency care now, call triple zero (000) or visit your nearest emergency department.
Your urgent care options
Nurse-on-Call
- For when you want to speak to someone over the phone or are unsure if you should seek medical help.
- This free helpline is available 24 hours a day, 7 days a week.
- You will be connected to a registered nurse for immediate, expert health advice.
- Phone 1300 60 60 24 Nurse-on-Call 24/7
Virtual Emergency Care
- For urgent care from home or anywhere.
- This free 24/7 service connects you to an Emergency doctor or nurse from your computer or mobile.
- For Virtual Emergency Care, video call with Virtual Emergency Care 24/7
Urgent Care Clinics
- Open 7 days, early to late, 29 clinics across Victoria.
- No appointment or GP referral needed to see an urgent care doctor or nurse.
- For urgent care now, walk-in to a Medicare Urgent Care Clinic or a Priority Primary Care Clinic.
- Discover Urgent Care Clinic locations within the EMPHN catchment