Receptionist, Bundoora Family Clinic

About the role:

We are seeking a friendly, organised and experienced medical receptionist to join our busy medical practice. As the first point of contact for patients, you will play an important role in providing a welcoming, professional and efficient experience.

Key responsibilities:

• Greet patients warmly and manage front-desk enquiries

• Schedule and manage appointments, phone calls and patient enquiries

• Maintain accurate and confidential patient records

• Process payments, accounts and outstanding balances

• Manage incoming and outgoing correspondence and documents

• Assist with stock control and maintain an organised reception area

• Liaise with doctors and team members regarding appointments and urgent patient needs

• Provide general administrative support to the practice

About you:

• Previous medical receptionist experience preferred

• Experience with Best Practice (BP) and/or MedicalDirector (MD)

• Excellent verbal and written communication skills

• Strong organisational skills and attention to detail

• Confident computer skills, including Microsoft Office

• Able to multitask effectively in a fast-paced environment

• Friendly, professional and reliable with excellent interpersonal skills

• Understanding of patient confidentiality and privacy