Tuesday 26th November @ 10:00 am - 12:00 pm
Online, ZOOM
External event
Health Complaints Commissioner
Learn how to successfully manage complaints and utilise this information to improve your health service (includes why complaints are a vital form of consumer feedback). This two hour seminar is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers, practice managers and individual practitioners. Senior complaint resolution staff will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A to prepare attendees on how to successfully complaints.
It is recommended that you complete our online Success Complaint Handling training module prior to this seminar. hcc-elearning.com.au
By Prestantia Health
By Prestantia Health
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