Health Complaints Commissioner – Successful Complaint Handling

Details

Date & Time

Tuesday 26th November 2024 @ 10:00 am - 12:00 pm

Venue

Online, ZOOM

Event Category

External event

Organiser

Health Complaints Commissioner

  • This event has passed.

Date

Tuesday 26th November 2024 @ 10:00 am – 12:00 pm

Venue

Online

ZOOM

Organiser

Health Complaints Commissioner

View Organiser Website

Learn how to successfully manage complaints and utilise this information to improve your health service (includes why complaints are a vital form of consumer feedback). This two hour seminar is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers, practice managers and individual practitioners. Senior complaint resolution staff will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A to prepare attendees on how to successfully complaints.

It is recommended that you complete our online Success Complaint Handling training module prior to this seminar. hcc-elearning.com.au

General practice

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