Accreditation webinar series – reception and administration staff

Presenter: Wendy O’ Meara | Practice Manager

Join Wendy O’Meara in this insightful webinar series as she shares practical tips and advice on how a general practice can prepare for Accreditation. Each week of the series is tailored to a different audience: week 1 focuses on practice managers, week 2 is dedicated to reception staff, and week 3 highlights the role of practice nurses in the accreditation process. Wendy has worked in the general practice sector for 22 years, with the last 12 years as practice manager in a large regional general practice in Victoria.

Learning outcomes:

• Understand the essential steps and strategies for preparing a general practice for successful accreditation.
• Gain an understanding of the distinct roles played by practice managers, reception staff, and practice nurses in the accreditation process.
• Receive practical advice on how to prepare for the accreditation site visit and gain insight into what to expect during the process.

Audience: Reception and administration staff