BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//EMPHN - ECPv6.18.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://emphn.org.au
X-WR-CALDESC:Events for EMPHN
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Australia/Melbourne
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20230401T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20230930T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20240406T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20241005T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20250405T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20251004T160000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241126T100000
DTEND;TZID=Australia/Melbourne:20241126T120000
DTSTAMP:20241025T044815Z
CREATED:20241025T044558Z
LAST-MODIFIED:20241025T044815Z
UID:10000103-1732615200-1732622400@emphn.org.au
SUMMARY:Health Complaints Commissioner - Successful Complaint Handling
DESCRIPTION:Date\n\n\n\n\n\n\n\n\n\nVenue\n\n\n\n\n\n\n\n\n\nOrganiser\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nLearn how to successfully manage complaints and utilise this information to improve your health service (includes why complaints are a vital form of consumer feedback). This two hour seminar is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers\, practice managers and individual practitioners. Senior complaint resolution staff will lead the presentation and take participants through relevant scenarios\, group tasks and a Q&A to prepare attendees on how to successfully complaints. \n\n\n\nIt is recommended that you complete our online Success Complaint Handling training module prior to this seminar. hcc-elearning.com.au
URL:https://emphn.org.au/event/health-complaints-commissioner-successful-complaint-handling/
LOCATION:Online\, ZOOM
CATEGORIES:External event,General practice
END:VEVENT
END:VCALENDAR